FAQs

What happens if my child cannot attend a class?

All of our classes are fully booked during term time, and fees are payable in advance. Because of this, we cannot reschedule classes if your child is absent for any reason, and we do not offer a refund for missed lessons.

Which is the right class for my child?

What happens when I enrol?

We have an online enrolment form. When you send this back, either through the website, as an attachment via email or printed and through the post, we will be able to check for availability on your preferred day and time. The more flexible you can be with your choices, the more likely you will be to secure a place. When you have been given a suitable day and time and paid your deposit, your place will be reserved.

How long is your waiting list?

We have a very high demand for places, so the sooner you enrol, the more likely we are to be able to find you a space. That said, certain days and times are more popular than others, and the more flexible you can be with choosing a day and time, the more likely you are to guarantee a place.

What do I need to bring to my child's swimming lesson?

We provide all the equipment needed in the water, including armbands and floats. All you need to bring is a towel and appropriate swimwear, plus a disposable water nappy and neoprene swimming nappy for babies (for more tips on bringing your baby to a class, visit our Tiny Turtles website). Goggles and a swimming hat are optional. For health and safety reasons, all jewellery must be removed prior to the lesson, and long hair should be tied back.

Should my child wear goggles to swim?

This depends on the age of the child. It is great for younger children to get used to putting their faces in the water without goggles from a safety perspective, but for older children, goggles can really help their technique. If you wish for your child to wear goggles, it is best to choose a pair that fit well, and to help your child practise putting them on independently. It is a good idea for your child to try out the size and fit of their goggles in the bath to make sure they aren't too loose or tight. If your child's goggles are proving to be a distraction during the lesson, the teacher will ask that they be removed and kept on the side.

What happens at my child's first lesson?

It is a good idea to arrive at the pool ten minutes before the start f your child's first lesson. You can take them through to the changing room to get changed, and then walk with them to the poolside entrance, which is at the far end of the changing room. A teacher on poolside will be able to tell you where your child should stand and wait for their lesson to begin. Children wait with the other pupils from their class, and parents are not permitted to wait on poolside for health and safety reasons. Your child should stand by the wall while they wait for the class to begin. When the lesson has finished, you can meet your child back in the changing room.

What facilities are available at Hatch End Pool?

There are male and female changing facilities on site, along with two family changing rooms with pull down baby changing benches, and a changing room for people with disabilities. The lockers take a £1 coin. There are toilets and showers in each changing room and limited cubicle space. Men are not permitted into the female changing room, and vice versa, but young children may be changed in their parent's changing room.

Who will be teaching my child?

We have a team of ASA qualified, experienced swimming teachers in our team, as well as our brilliant assistant teachers. In our Tiny Turtles, Seal Pups and Seal Cubs classes, there will always be a teacher or assistant in the water.

Can I watch my child swim?

There are limited spectator facilities at Hatch End Pool, but you can usually find a space from which to watch your child's lesson.

Can I take photos and videos of my child swimming?

Due to the child protection policies in place at Hatch End Pool, we request that no photos or videos be taken of any children in the pool, or in the changing room.

What happens if I wish to speak to my child's teacher?

Our teachers are responsible for the safety of the class they are teaching. They are therefore unable to answer questions during lesson time. If you have any questions, please contact us using the details provided.

Will my child be awarded a badge and certificate?

We aim to recognise achievement with a badge and certificate at the end of each term, and we use the full range of ASA badges and certificates in a range of disciplines (not just the National Plan awards), to enable us to recognise achievement. Years of experience have taught us that not every child can achieve an award every term, and your child's attendance and effort will impact the liklihood of them receiving an award. Badges and certificates can be purchased on the last day of each term, when you come and renew your place.

How long will my child stay in each level?

Our teachers are experienced, and teach mixed ability classes to enable them to cater to the individual needs of each pupil. There is no time limit for each class - some children will stay in a class for one term, others for longer. The pupils are assessed regularly, and moved up when the teacher sees fit. 

How can I help my child to progress more quickly?

The best way to improve progress is to swim regularly as a family for fun. This will give your child an opportunity to practise the strokes and skills they are learning, and it will boost their confidence in the water if they can see other family members enjoying their time in the pool. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Swim for fitness, swim for life.

Hatch End Swim School

01923 469 839